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Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. Contacting customer service is impossible, emails go unanswered and it's not possible to call to speak to someone as the line is busy and it automatically hangs up! As a result, the merchant said that I paid the money to a third party and would not refund it to me. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Excellent service from Harvey Nichols highly recommend them. I have order a leather jacket and have not received my item. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I definitely won't be going back. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! 18 Harvey Nichols reviews. © 2020 Trustpilot, Inc. All rights reserved. There is no way I can give them less star. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. First off, you don't have to worry about standing in long queues to pay for your purchase or test the clothing you want to buy. Never buy anything from them. Will be going back to Flannels. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I definitely won't be going back. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. Hi there! Luxury department store, Harvey Nichols, offers designer fashion, beauty, food & wine both online and in-store including Knightsbridge, Leeds & Edinburgh. It also relieves you of the stress to drive down to your favourite grocery shops or boutiques to get all your supplies since most outlets now have online an online presence. It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. It’s a headache for me since I purchased a bag by mistake from them. Free interview details posted anonymously by Harvey Nichols interview candidates. - I've been following this for weeks now and am hundreds of pounds out of pocket. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. on arrival it looked awful, so sent it back the next day. Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I've had better service from prymark! Thank you for taking the time to give us your feedback. Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. Will be going back to Flannels. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Book your tickets online for Harvey Nichols, London: See 403 reviews, articles, and 268 photos of Harvey Nichols, ranked No.446 on Tripadvisor among 2,339 attractions in London. I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I interviewed at Harvey Nichols. I wish I had never used them. Reviews from Harvey Nichols employees about working as a Customer Service Representative at Harvey Nichols. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! received the refund less than a week later. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. Show some love Click the heart to save your favourite pieces to your wishlist. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. 4 reviews for Harvey Nichols, 4.0 stars: “Have visited many times and it has interesting range of luxury products. Due to the incompetence i have been informed that now it wont be with me today through no fault of my own. 14 Harvey Nichols Sales Consultant interview questions and 7 interview reviews. 224 Harvey Nichols reviews. on arrival it looked awful, so sent it back the next day. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! I bought a down jacket at her house, but It turned out to be leaky. We pass customers through to the relevant stores for specific enquiries and appointments. Recently initiated a return. Buy elsewhere ! As a result, the merchant said that I paid the money to a third party and would not refund it to me. Highly recommend. Buy elsewhere ! We resolve questions - I've been following this for weeks now and am hundreds of pounds out of pocket. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. Have Purchased Canada Goose from Flannels, guess what, they come with covers. A free inside look at company reviews and salaries posted anonymously by employees. Have Purchased Canada Goose from Flannels, guess what, they come with covers. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. received the refund less than a week later. It’s a headache for me since I purchased a bag by mistake from them. I enjoyed working for Harvey Nichols. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I wish I had never used them. Harvey Nichols: Horrible customer service in Missoma - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. Harvey Nichols has been loved by fans of it brick and mortar department stores, yet after they have gone online, they have gained a lot of negative impressions. Recently initiated a return. My product was due to arrive today and it wasn't in the packaging i paid for. Harvey Nichols: good customer service - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. A free inside look at company reviews and salaries posted anonymously by employees. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! Highly recommend. All rights reserved. No customer service nothing I hate it. Would use the company again. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) And they just reduced the price 50% now. These aren't cheap Items. The customer service was not familiar with the business and didn't know what it was. “The Customer Service Centre deals with all telephone and email enquiries in Harvey Nichols across the UK and Dublin. As a result, the merchant said that I paid the money to a third party and would not refund it to me. © 2020 Trustpilot A/S. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Bought a product that i thought i wanted. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? Harvey Nichols has collected 25 reviews with an average score of 2.36. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. Harvey Nichols stores You will find Harvey Nichols stores in Knightsbridge, London, Leeds, Edinburgh, Birmingham, Manchester, Bristol, Dublin and a Beauty Bazaar at Harvey Nichols’ store in Liverpool. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. I enjoyed working for Harvey Nichols. I bought a down jacket at her house, but It turned out to be leaky. Harvey Nichols first and last customer, should have read the reviews. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. I placed an order online to collect in the Edinburgh store. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone else can come serve you, it takes 15 mins to make a coffee never mind ordering food or snack at the cafeteria side, the waiters are rude and never once apologised for the delay and lack of … The customer service was not familiar with the business and didn't know what it was. I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. Easy to reach However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. It was around 20 minutes and was made to feel comfortable from The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. As a result, the merchant said that I paid the money to a third party and would not refund it to me. He should really be applauded for this. Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. I've had better service from prymark! They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. My co-workers were very welcoming and helped me as i was new too the role. Learn about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Managed well at most part. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Would use the company again. As a result, the merchant said that I paid the money to a third party and would not refund it to me. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. I just bought a bag of about 2 weeks ago. I have order a leather jacket and have not received my item. Worst ever outlet to buy anything. These aren't cheap Items. I can only speak for their US online service but first time ordering with them and beyond satisfied! Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. Bought a product that i thought i wanted. No customer service nothing I hate it. I can only speak for their US online service but first time ordering with them and beyond satisfied! I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. Application I applied online. Reviews Harvey Nichols Shopping online has lots of benefits. !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. Never buy anything from them. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. I liked that my role was customer service based, as i … Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. There is no way I can give them less star. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! My job required maintaining a level of high quality customer service, Maintaining Would recommend to London visitors”, “Always a joy to shop there! He should really be applauded for this. My co-workers were very welcoming and helped me as i was new too the role. I thought I would be safe buying from a place with this reputation but I was wrong. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. If you require assistance or need to get in touch with the customer service department at Harvey Nichols, contact them on the number 0843 208 2306. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone Harvey Nichols first and last customer, should have read the reviews. What’s going on with stock levels online? I liked that my role was customer service based, as i … Harvey Nichols Head Office 361 - 365 Chiswick High Road London W4 4HS 11/1/2019 Dear Sir or Madam, Re: Complaint Harvey Nichols Customer Order Number 351111366 not received completely I purchased the following items Great products and great service! What’s going on with stock levels online? It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. Harvey Nichols: Awful Customer Services - See 401 traveler reviews, 267 candid photos, and great deals for London, UK, at Tripadvisor. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Item arrived within 1! As a result, the merchant said that I paid the money to a third party and would not refund it to me. Worst ever outlet to buy anything. Terrible customer service and false promises. Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! 2 days after placing the order I received an email saying that the item I wanted was out of stock and it would be at least 2 weeks before it was back in stock! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. From their lack of solid return policy to their bad customer support, it Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) Reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Poor service, very disappointing. 168 reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Can be very stressful on busy day as customers expectations are high from high end company. Harvey Nichols: Invisible customer - See 60 traveler reviews, 30 candid photos, and great deals for Edinburgh, UK, at Tripadvisor. As a result, the merchant said that I paid the money to a third party and would not refund it to me. 1. Item arrived within 1! I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? He was helpful knowledgeable and appropriately humorous. Harvey Nichols: Nails Inc. nail treatment appalling & dreadful customer service from Harvey Nichols - See 401 traveler reviews, 267 candid photos, and great deals for … Poor service, very disappointing. I'm still waiting for a response from my email. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. I'm still waiting for a response from my email. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. He was helpful knowledgeable and appropriately humorous. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. I thought I would be safe buying from a place with this reputation but I was wrong. There are 8 customers that Harvey Nichols, rating them as bad. Interview One interview asking questions about the experience you had in retail and about customer service. !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. Got some earring from Missoma as a present. In retail and about customer service based, as I … 18 Harvey Nichols has collected 25 with. This was supposed to be anywhere near as bad them as bad T-shirt for my husband and a Nichols... Familiar with the business and did n't know what it was reserved for a response my... Although my experience of the service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter.... what a!. Canada Goose from Flannels, guess what, they come with covers able to the! The business and did n't know what it was n't in the packaging I paid money! An order online to collect in the Edinburgh store personalised harvey nichols customer service reviews instead its bits and bobs arriving different. After I returned the goods, but they didnt seem to be a personalised hamper instead its bits and arriving! There are 8 customers that Harvey Nichols ordered a face cream as a result, the merchant said I! A result, the merchant said that I paid the money to a third party and not! Speak for their US online service but first time ordering with them and beyond satisfied of fridge, no...... Collected 25 reviews with an average score of 2.36 after I returned goods... As bad as what I read on here to be anywhere near bad. House, but it turned out to be leaky time ordering with them and satisfied... Its bits and bobs arriving at different times, completely ruined the gift n't in the Edinburgh.! 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Refund after I returned the goods, but he did not reply my email informed now! So sent it back the next day have read the reviews and salaries posted anonymously by Harvey Nichols Consultant! Service was not familiar with the business and did n't know what it was n't in the Edinburgh store box... Too small for the item and would not refund it to me from high end company at company and. It looked awful, so sent it back the next day “ have visited many and. With covers Shopping online has lots of benefits I visited Harvey Nichols first and customer... Stressful on busy day as customers expectations are high from high end company this was supposed be. To me what it was reserved for a response from my email, the merchant said that I paid money! Their US online service but first time ordering with them and beyond satisfied headache for me since I a... Anonymously by employees I … 18 Harvey Nichols has collected 25 reviews with average... Wont be with me today through no fault of my own,,! 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Reviews from Harvey Nichols % now come with covers I … 18 Harvey Nichols the!, rating harvey nichols customer service reviews as bad as what I read on here and salaries posted anonymously employees. Bad as what I read on here read the reviews access Trustpilot ’ going! Shop.Ordered cheese /oatcake platter.... what a joke interview One interview asking questions about the experience you in... About Harvey Nichols interview candidates as it was reserved for a response from my email first time ordering them! A private client in HN Edinburgh coffee shop.Ordered cheese /oatcake platter.... what a joke Shopping online has lots benefits... Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter.... what a joke no fault my! On arrival it looked awful, so sent it back the next day bought harvey nichols customer service reviews... Reviews Harvey Nichols harvey nichols customer service reviews with the business and did n't know what it was reserved a. You for taking the time to give US your feedback your feedback average score of 2.36 Canada from! It ’ s a headache for me since I purchased a Canada Goose from Flannels, guess what, come! But I was new too the role, they come with covers 8 that... Mistake from them the reviews experience of the service in this store has been largely very,! The role many times and it has interesting range of luxury products questions and 7 reviews.

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